Exchange and Refund

The following items are non-refundable / non-exchangeable:

1. Pre Order items that are not cancelled by manufacturer, regardless of whether there are arrival delay. 

2. You have a change of mind.

3. In Stock items and Pre-Orders items which are not collected after arrival and / or after holding period.

4. All item/s that are returned after it was send out with tracking code.

5. Items that are sold

6. Costumes or other items that are customized / special sizes. 

7. The following items but limited to, Perishable Goods (food, flowers, newspapers or magazines), Intimate and Sanitary Goods (health and personal care items), Hazardous Materials and Downloadable Software Products etc. 

8. Sale Items. 

9. Free gifts. 

RECEIVED A DEFECTIVE ITEM? 

The team at Chronicles Inc will always check all products before we send them out. However, there may be manufacturing defects especially in sealed boxes and packages. We deeply apologise for causing any inconvenience. Please note that damaged packaging (dents, scruffs and tears) does not count as a damaged or defective item. 

1. If you have received a faulty or wrong item, kindly email us at info@chroniclesinc.sg or WhatsApp us at +65 8834 9269 within 5 days of receiving your order with your order ID and email address used in the original transaction so that we can trace your order.

2. Provide photos of the faulty item next to the envelope / box showing your address and all relevant images that can aid us in our investigations and submissions to the manufacturer or our packing department.

3. We will either send you a replacement or offer a refund for the faulty item depending on the stock situation of the affected item. You may be required to send the defective item back to us.

4. If you are returning an item for refund that you enjoyed free shipping for; we will deduct the shipping fee that we subsidized during your order when making the refund. We hope to seek your understanding on that!

*Chronicles Inc reserves the right to cancel any transactions for any items purchased at our store at our discretion.